Frequently Asked Questions
Find answers to common questions about our curated selection and services
How do you ensure the quality of vintage wines?
Every bottle in our collection is sourced directly from reputable estates or verified private cellars and is stored in a temperature-controlled environment at 55°F (13°C) with 70% humidity.
Is an adult signature required for delivery?
Yes, in compliance with federal law, an adult over the age of 21 must be present to sign for all alcohol deliveries. Carriers will not leave packages unattended.
Do you offer climate-controlled shipping?
We offer refrigerated shipping options and may hold shipments during periods of extreme heat or cold to protect the integrity of the wine.
Can I track my vintage wine shipment?
Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress in real-time.
What happens if a bottle is 'corked' or flawed?
If you believe a wine is flawed, please contact us within 30 days of purchase. We offer replacements or store credit for verified cork-tainted bottles.
Do you offer professional cellar consultations?
Yes, our sommeliers provide personalized advice for building and managing private collections. Please contact our concierge team for details.