Returns & Exchanges

Due to the delicate nature of fine wine, we accept returns only for damaged or flawed products. Returns must be initiated within 30 days of the delivery date.

Return Process

• 1.
  Notify Concierge

  Contact our support team with your order number and details regarding the issue.

• 2.
  Verification

  For flawed wines, we may require the original cork and the remaining wine for evaluation by our specialists.

• 3.
  Secure Repackaging

  Place the bottle back in its original specialized shipping container to prevent breakage during transit.

• 4.
  Processing

  Once received and inspected, we will issue a replacement or store credit to your account within 5 business days.